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Privacy Policy 

Effective Date: 20 Nov 2025

At Tukang Ruang (“we,” “our,” or “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website tukangruang.com or engage with our services.

By using our website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information through the website, forms, communication channels, or service interactions.

a. Personal Information (Provided by You)

This includes information you voluntarily provide when you:

  • Fill in contact or quotation forms

  • Communicate via WhatsApp, email, or phone

  • Request site visits, consultations, or project estimates

  • Subscribe to newsletters or updates

  • Submit images, layouts, or renovation details

Such information may include:

  • Full name

  • Phone number

  • Email address

  • Project address or location

  • Photos, floor plans, or renovation details

  • Budget or design preferences

  • Payment details (processed by secure third-party providers)

b. Automatically Collected Information

When you access our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on site

  • Operating system

  • General location (non-precise)

  • Cookies and tracking data

c. Additional Information

  • Testimonial submissions

  • Feedback or survey responses

  • Attachments you upload for quotation or evaluation

2. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide quotations

  • Arrange consultations, site visits, or renovation proposals

  • Process payments and manage project workflows

  • Improve our website, services, and customer experience

  • Send updates, promotions, or marketing messages (only if you opt in)

  • Enhance security and detect malicious or fraudulent activities

  • Comply with legal and regulatory requirements

We only use your data for legitimate business and service-related purposes.

3. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary:

  • Website hosting and analytics providers

  • Subcontractors, designers, or installation teams involved in your project

  • Payment processors for secure transactions

  • Customer support and CRM tools

  • Legal authorities if required by law

All third parties must adhere to strict confidentiality standards.

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance and navigation

  • Understand user behavior and site traffic

  • Personalize browsing experience

  • Track analytics for marketing and improvement

You can disable cookies in your browser settings, though some features may not work properly if you do.

5. Data Security

We implement security measures to protect your information from:

  • Unauthorized access

  • Loss or theft

  • Alteration or misuse

However, due to the nature of the internet, no method is 100% secure. We cannot guarantee absolute security, but we take reasonable steps to safeguard your data.

6. Your Rights

In accordance with Malaysia’s data protection guidelines, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Withdraw consent from marketing communications

  • Request clarification about how your data is used

To submit a request, contact us at [Insert Email].

7. Data Retention

We retain personal information only as long as necessary for:

  • Providing services

  • Completing renovation/installation projects

  • Legal or regulatory obligations

  • Record-keeping purposes

When no longer needed, data is securely deleted or anonymized.

8. Third-Party Links

Our website may include links to external websites.
We are not responsible for:

  • Their content

  • Their privacy practices

  • Their security standards

We recommend reviewing the privacy policies of those websites before interacting with them.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
If such data is discovered, we will remove it immediately.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new Effective Date.

Your continued use of the website indicates acceptance of these changes.

11. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

Tukang Ruang
Email: artisanspacef@gmail.com
Phone: 013-417-5576
Business Address: NO36, Kg Tok Sedau, 06750 Pendang, Kedah